Our
Roku client support agents can never this:
- Request for access to your laptop.
- Request for your social security range
or date of birth.
- Request for passwords for your laptop
or your Roku account.
- Advise you to get any form of
anti-virus code.
We area
unit awake to sure fallacious websites that are not related to Roku, still who
claim to supply Roku.com/link. These sites can endeavor to charge a fee or
extract personal data. Roku prepares any third-parties to supply to
troubleshoot or offer technical support to our customers. These scammers produce
official-looking webpage guiding users to supply their contact data so they
will be contacted by a support agent. These webpage area units most typically
encountered once users rummage around for Roku support employing a computer
program and follow links to sites outside of the roku.com/link. All our customer support webpage has URLs that
time to the roku.com domain, as an example, support.roku.com. If you stumble upon
a webpage whose URL points to a website apart from roku.com which purports to
supply technical support for Roku merchandise, the webpage is not related by
Roku and you ought to NOT follow any directions on the webpage.
Note: Some sites claim that they
will access your Roku device remotely or through your computer, but this is
often merely a fallacious means that to realize access to your laptop and
procure personal data.
What ought to I do if I even have got support
with a fallacious website?
If you
suspect that you simply area unit the victim of a technical support scam from
another company, please take the subsequent actions:
- Call your MasterCard company and raise
to own any associated charges reversed.
- Check your bank and MasterCard
statements for inaccuracies.
- Remove any code that this company
could have put in on your laptop, and alter any passwords for programs
used on your laptop that was accessed by this company.
- Change your word on your Roku.com/link
account.
If you
suspect that you simply have interacted with a fallacious website, please email
Roku client Advocate and if doable, embrace the following:
- The name of the misleading support
website.
- The phone number of the fraudulent
support website.
- The terms you entered to look.
