Roku Device Activation Not Chargeable For Customer Service

Our Roku client support agents can never this:

• Request for access to your laptop.
• Request for your social security range or date of birth.
• Request for passwords for your laptop or your Roku account.
• Advise you to get any form of anti-virus code.

We area unit awake to sure fallacious websites that are not related to Roku, still who claim to supply Roku.com/link. These sites can endeavor to charge a fee or extract personal data. Roku prepares any third-parties to supply to troubleshoot or offer technical support to our customers. These scammers produce official-looking webpage guiding users to supply their contact data so they will be contacted by a support agent. These webpage area units most typically encountered once users rummage around for Roku support employing a computer program and follow links to sites outside of the roku.com/link. All our customer support webpage has URLs that time to the roku.com domain, as an example, support.roku.com. If you stumble upon a webpage whose URL points to a website apart from roku.com which purports to supply technical support for Roku merchandise, the webpage is not related by Roku and you ought to NOT follow any directions on the webpage.

Note: Some sites claim that they will access your Roku device remotely or through your computer, but this is often merely a fallacious means that to realize access to your laptop and procure personal data.

What ought to I do if I even have got support with a fallacious website?

If you suspect that you simply area unit the victim of a technical support scam from another company, please take the subsequent actions:

• Call your MasterCard company and raise to own any associated charges reversed.
• Check your bank and MasterCard statements for inaccuracies.
• Remove any code that this company could have put in on your laptop, and alter any passwords for programs used on your laptop that was accessed by this company.
• Change your word on your Roku.com/link account.

If you suspect that you simply have interacted with a fallacious website, please email Roku client Advocate and if doable, embrace the following:

• The name of the misleading support website.
• The phone number of the fraudulent support website.
• The terms you entered to look.